Privacy Policy

Last updated: July 2026

1. Introduction
Green Plumbing & Maintenance (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect
We may collect the following personal information when you contact us, request an assessment, or use our services:Name and surnameContact details (phone number and email address)Physical address or property locationDetails about the service or job requestedPayment and billing information, where applicableInformation submitted through our website contact form or booking form

3. How We Use Your Information
We use your personal information to:Respond to enquiries and provide quotesSchedule and carry out assessments and plumbing or maintenance workProcess payments and issue invoicesCommunicate with you about your booking or ongoing serviceComply with legal, insurance, or regulatory requirements, including Certificates of ComplianceImprove our services and customer experience

4. Legal Basis for Processing
We process your personal information based on your consent, the necessity of processing to fulfil a contract with you (such as providing a quote or completing a job), and our legitimate business interests, in line with POPIA.

5. Sharing of Information
We do not sell your personal information. We may share your information with:Insurance providers, where work is carried out in connection with a claimRegulatory bodies such as PIRB or IOPSA, where required for compliance purposesService providers who assist us with business operations (such as accounting or website hosting), under confidentiality obligationsWhere required by law

6. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure.

7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, for example for tax, accounting, or compliance record-keeping purposes.

8. Your Rights
Under POPIA, you have the right to:Request access to the personal information we hold about youRequest correction or deletion of your personal informationObject to the processing of your personal informationWithdraw consent, where processing is based on consentLodge a complaint with the Information Regulator of South AfricaTo exercise any of these rights, please contact us using the details below.

9. Cookies and Website Usage
Our website may use cookies or similar technologies to improve user experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

10. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:Green Plumbing & Maintenance (Pty) Ltd
Email: info@greenplumb.co.za
Phone: 067 972 9399
VAT Registration Number: 4750323000