Terms & Conditions
Terms & ConditionsLast updated: July 2026
1. Introduction
These Terms & Conditions govern the use of services provided by Green Plumbing & Maintenance (Pty) Ltd ("we", "us", "our"), based in Centurion, Gauteng, South Africa. VAT Registration Number: 4750323000. By requesting an assessment, quote, or booking our services, you agree to these terms.
2. Our Services
We provide plumbing and property maintenance services, including but not limited to repairs, installations, geyser work, leak detection, bathroom and kitchen renovations, and preventative maintenance contracts, for residential, commercial, and body corporate clients across Gauteng.
3. Assessments and Quotes
Assessments are provided free of charge and without obligation. Following an assessment, we will provide a written quote before any work begins. Work will only commence once the quote has been accepted by the client, either verbally or in writing.
4. Pricing and Payment
All prices are quoted in South African Rand and include VAT unless otherwise stated. Payment terms will be confirmed at the time of quoting. Full or partial payment may be required before certain work begins, particularly for materials or larger projects. Outstanding invoices may incur interest or be handed over for collection in accordance with South African law.
5. Emergency Callouts
We offer 24/7 emergency callouts for urgent issues such as burst pipes and geyser failures. Emergency callout fees may differ from standard rates and will be communicated at the time of booking where possible.
6. Workmanship Guarantee
All work carried out by Green Plumbing & Maintenance is backed by a workmanship guarantee. This guarantee covers defects in our labour and installation but does not cover damage caused by misuse, third party interference, normal wear and tear, or issues arising from pre-existing conditions not disclosed at the time of assessment. Manufacturer warranties on parts and materials (such as geysers or fittings) are governed separately by the relevant manufacturer's terms.
7. Client Responsibilities
Clients are responsible for providing safe and reasonable access to the property for assessments and work to be carried out, and for disclosing any known issues that may affect the job. We are not liable for delays or additional costs arising from inaccurate or incomplete information provided by the client.
8. Cancellations
Clients may cancel or reschedule a booked assessment or job by contacting us as soon as possible. Cancellation fees may apply for late cancellations of confirmed appointments, particularly where materials have already been purchased or labour has been scheduled.
9. Liability
While we take all reasonable care in carrying out our work, we shall not be held liable for indirect, incidental, or consequential damages arising from circumstances outside our reasonable control. Our liability in respect of any claim shall not exceed the value of the relevant invoice.
10. Insurance Work
Where work is carried out in connection with an insurance claim, the client remains responsible for liaising with their insurer regarding coverage, excess payments, and claim approval, unless otherwise agreed in writing.
11. Compliance
Green Plumbing & Maintenance is registered with the Plumbing Industry Registration Board (PIRB) and the Institute of Plumbing South Africa (IOPSA), and is fully insured. Certificates of Compliance are issued where applicable and in accordance with relevant regulations.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of our services after changes have been made constitutes acceptance of the updated terms.
13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
14. Contact Us
For any questions regarding these Terms & Conditions, please contact us at info@greenplumb.co.za or 067 972 9399.